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Eco-friendly & Sustainable

PETOMG Floor to Ceiling Cat Tower, Adjustable Height, DIY Tall Cat Tree | Rubberwood

$234.00 $187.20 Save 20%
Free Shipping & Returns contiguous US only.
Height: FTC04(H: 90.6"-94.5")
Description
Build a floor-to-ceiling cat tower and make it the ultimate playground for your feline friends. A variety of accessories that can be arranged according to your cat's preferences.

High Quality: Made from rubber wood, which is not only sturdy but also eco-friendly and sustainable. The wood is treated to ensure that it will last for years to come.

Combination Freely: Multi-accessories that can be arranged in diy configurations, such as steps, perches, and hideaways, providing your cat with plenty of options for play, rest, and exploration.

Assemble easily: It allows you to create a unique and personalized space for your cat. Whether you have one cat or multiple, this tower offers ample space for everyone.

Invest in this floor to ceiling cat tower and provide your furry friend with a fun, safe, and comfortable space to call their own.
Shipping policy Refunds & Exchanges Care Guide
Height: FTC04(H: 90.6"-94.5")

Product information

Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.

Products in the petomg.us online store are only available in contiguous US only. All non-custom orders are processed within 1 working day and free shipped contiguous US only. Orders are not shipped or delivered on weekends. 

For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable or exchangeable except for major quality issues or breakage.

The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. 

Delivery periods may be longer during busy operating periods.

Order Type Processing time  Shipping time Total Delivery Time
Non-custom orders
1 working day 2 - 4 working days 3 - 4 workding days
Custom Orders 1- 2 working days 4 - 6 working days 5 - 8 working days

 

Shipping Time

Country or region USPS  USDHL FedEx/UPS OG
Contiguous US

1 - 4

working days

3 - 5

working days

2- 4

working days

1 - 4

working days

For non-custom orders:

  • We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.¬†
  • We guarantee that your order will be shipped from our local warehouses (Chino & Hainesport in US) within 1 working day once your payment has been completed.
  • We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from¬†2 to 4 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).¬†
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

You can always contact us for any question at aftersale@petomg.us.

 

For custom orders:

  • We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
  • For customized services, please communicate with support@petomg.us¬†to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
  • For customized services and items, please confirm the accurate information when placing an order. We‚Äôre sorry that we do not support later information changes.
  • We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

You can always contact us for any question at aftersale@petomg.us.

Note:
1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.

Shipment confirmation & Order tracking

  1. A confirmation email of your order details will be sent to you once received. We will begin to process your order ASAP.
  2. A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 1 working day.

    First of all, we would like to thank you for your purchase. Please read the description of the product, the return and refund policy carefully before you place an order to ensure this remains consistent with your wishes. 

    45-Days Return & Refund Policy

    If you are unhappy with your purchase, as long as you contact us at aftersale@petomg.us within 45 days from the receipt of the item, we will process your return/exchange request. Returns will not be allowed after 45 days unless an extension is granted.

    Return & Exchange Conditions

    • Major defects in product quality or delivery damage.
    • Items must be returned within 45 days after you receive them.
    • All items should be in the same condition that you received them, unworn or unused, with tags, and in its original packaging. You‚Äôll also need the receipt or proof of purchase.
    • When returning or exchanging items, customers must use a shipping method providing tracking information.
    • The product you receive is different from the description due to warehouse reasons.

    Non-returnable items:

    • Please be advised that change-of-mind returns, exchanges, and refunds are not accepted.
    • Damage/Lost caused by customers are non-refundable.

    General Return Process

    • Initiate a return: Please email us at¬†aftersale@petomg.us¬†with photos and/or videos of the items and let us know your order number or proof of purchase. Our customer service staff will determine the eligibility for your return request within 1 business days.
    • Ship the item back: If your return is accepted, we‚Äôll send you the return address(Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
    • Refund or Exchange: A full refund will be issued within 2 working days after we have received your return and confirmed that it is as described above. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
    • In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.
    • We will reply to you¬†via email within 2 working days of receiving your return request in any case to represent your order in the after-sales process.

    Return Charge

    • We will provide a full refund for you.
    • No restocking fee to be charged to the consumers for the return of items.

    Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2 working days.
    • If you haven‚Äôt received the refund within 10 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you‚Äôve done all of this and you still have not received your refund, please contact us at¬†aftersale@petomg.us

     The following circumstances may affect your return or exchange:

    1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.
    2. No delivery received due to discrepancy between the actual delivery address and the order address.
    3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.

    You can always contact us for any return/refund question at aftersale@petomg.us

    PETOMG Pet Furniture Cleaning Guide

    Thank you for choosing PETOMG pet furniture! The following tips will help you keep your pet’s furniture looking its best.

    1. How to clean the wood?
    • The wooden boards on PETOMG pet furniture are made of rubber wood, and the surface of the wood is also brushed with an environmentally friendly coating to prolong¬†the use of the wood. Use a damp¬†(non-abrasive sponge)¬†and some non-toxic cleaning agents (such as dish soap) lightly scrub the board. Make sure to keep the scratching¬†posts and pads from getting wet. At last, wipe the board dry with a clean cloth.
    1. How to clean the scratchingposts and pads?
    • Our scratching¬†posts and pads¬†are made of sisal¬†(The cat scratching posts of cat wall products are wrapped with kraft paper. The¬†floor-to-ceiling cat¬†tower's scratching posts¬†are made of kraft paper tubes). The materials are¬†absorbent, so you should not¬†clean them¬†with¬†water. You can use¬†a vacuum cleaner to remove all the dust and grime.¬†If one of the posts does get wet or wet, be sure to act quickly and dry it completely with a hair dryer using cool air.
    1. How to reduce mold damage to furniture in a healthy and environmentally friendly way?
    • Regularly clean the room where the product is located, especially after pets are outdoors, as they may carry mold spores in their paws and hair.
    • Regularly ventilating the room will bring clean air into the room and blow away moisture, thus preventing the growth of mold.
    • Do not store pet furniture in wet rooms (such as bathrooms, laundry rooms, etc.) Pet owners living in humid climates must pay extra attention to the placement of pet furniture, taking into account the product's need for a dry environment.

    Durable & Beautiful

    Rubber wood small animals' feeding box

    Reasonable space design to fully release small animals' nature. PETOMG wooden feeding box is designed according to small animals' living habits, with full place for eating, drinking and playing, allowing your pets to grow up healthily and happily.

    MAJOR ADVENTAGES OF RUBBER WOOD

    Healthy&EP
    Quality Guarantee
    Easy to Clean
    Waterproof&Breathable

    15mm thickened sheet

    RUBBER WOOD

    Handmade & Environmentally friendly process.

    Selected rubber wood imported from Thailand, each piece has been selected, beautiful texture, small color difference, less stuttering, thickened and solid wood surface, and the finished wood color is natural and pure.

    Built-in climbing ladders

    Increases the activity space of pets and creates a multi-functional activity area, allowing pets to play, eat and rest happily.

    Ventilation holes on both sides and the top

    The ventilation holes have a certain height from the bottom surface, which not only increases the ventilation of the cage, but also prevents small animals from biting the ventilation holes.

    High-transparency acrylic panels

    The high-transparency acrylic panels make it easy to observe your pet, and the flap design of the top plate makes it easy to feed your pet. The front panel can be pulled out for easy cleaning, ensuring your pets have a clean living environment.

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